Arriving on Time

We want you to enjoy every minute of your session! Please plan to arrive about 5 minutes before your scheduled start time so you can settle in and make the most of your appointment. If you arrive late, your session will still need to end at the originally scheduled time so we can stay on track for the next client.

Cancellations

We completely understand that things come up! If you need to cancel or reschedule, please let us know at least 24 hours in advance. Cancellations made less than 24 hours before your appointment will incur a 50% fee. This fee simply helps cover the time we’ve reserved for you. Invoices must be paid within 72 hours before any future appointments can be booked.

No-Shows

If you miss your appointment without giving notice, a no-show fee for 100% of the session price will be incurred. 
We always send email and text confirmations for every appointment — so please double-check your time and allow a little extra travel time if it’s your first visit. Forgetting an appointment or getting lost doesn’t waive the no-show fee, but if something unexpected happens, please call us as soon as you can. We truly appreciate your communication! After a no-show, all future appointments must be prepaid at time of booking.

Gift Certificates

Apologies, we do not offer gift certificates at this time. For previously purchased gift certificates: per Oregon law, full-priced gift certificates never expire. Gift certificates purchased at a discount expire 18 months after purchase. All purchases are final and non-refundable, but you can use your gift certificate anytime — or share it with a loved one!

Prepaid Packages

Prepaid packages are valid for 24 months from the purchase date. Refunds are available for up to 90 days from the purchase date, and only for unused sessions. If you’ve used part of your package, any refund will be prorated based on the average per-session price. Example: If you purchased 10 sessions for $1,000 and used 2, your refund for the remaining 8 sessions would be $800.

Returned Checks

If a payment check is returned for insufficient funds, a $35 returned check fee plus a $10 handling fee will be applied. This balance will be emailed to you and must be paid within 3 days.

Thank You

We truly appreciate your kindness, understanding, and continued support. Our goal is to make every visit with us a positive, relaxing experience — and your cooperation with these simple policies helps us do just that.​​​​