Policies & FAQ
These policies are in place to keep a mutually respectful environment for our wonderful clients and our therapists. Please be sure to read through all policies prior to booking an appointment, as setting an appointment with NoNotts Massage implies that you agree to adhere to all policies. Thank you!
Late For Appointment
If you fail to show up for your appointment on time, your allotted time does not go over. Due to other clients being scheduled immediately afterward, we are unable to work past a set appointment time. Please be sure to show up 5 minutes prior to the start of your appointment time in order to avoid losing important massage time.
If for any reason you must cancel your appointment, please let us know at least 24 hours prior to your scheduled time. Any cancellations that take place less than 24 hours prior to your booking (up to within 3 hours) will result in a 20% fee being invoiced to you. The invoice must be paid in full at least 72 hours prior to any future scheduled appointments taking place.
If you have booked an appointment and fail to show up by 15 minutes past your initial start time and/or called within 3 hours or less to cancel, you will be invoiced 50% of the full session cost. The invoice must be paid in full at least 72 hours prior to any future scheduled appointments taking place.
Email and text confirmations and reminders are sent for every booking, and it is the client's responsibility to double-check the date/time of the booking, for keeping track of the appointment and allowing ample time to find the building when it is a first visit. Forgetting an appointment and/or getting lost are not sufficient reasons for avoiding the no-show fee. Please call as soon as possible if you know you will not be able to make your appointment or will be late - it is greatly appreciated.
If your payment check is returned due to insufficient funds, NoNotts Massage will issue a $35 returned check fee along with an additional $10 handling fee. This bill will be emailed to you and must be paid within 3 days.
Gift Certificate & Prepaid Package Expirations
In the state of Oregon, full-priced gift certificates never expire. Purchases are final and non-refundable.
Prepaid packages must be used within 24 months from purchase date. Refunds are available for 90 days from purchase date. Regardless of reason for refund, full refunds will be provided only for unused packages. Packages that have sessions used will be partially refunded by dividing the purchase price from the number of sessions purchased to find average session price. Remaining sessions will be refunded at average session price.
Example: 10 sessions purchased for $1000. Client requests refund after 2 sessions used.
$1000 / 10 sessions = $100 per session. 8 sessions remain = $800 refunded to client
I’ve never had a massage. What should I expect?
When you arrive for your session, you will be asked to fill out a short medical intake form letting us know of any health issues you may have. Once we have chatted with you about any pain or tense areas you might have, and what kind of session you are looking for (ie primarily relaxation or pain relief), the therapist will leave the room so that you may undress. You only undress to whatever your comfort level is, and you will be under a sheet and blanket throughout the entire massage. A body part is only undraped when it is being massaged, and your private areas will always be fully covered. We do not provide “optional draping” as it is the ethical thing to do as well as the law to cover a client. And the therapist will never massage underneath the sheet – only exposed skin will be massaged. If at any point, for any reason you feel uncomfortable, you absolutely may stop the session. You are in charge and are always encouraged to voice your feelings if the pressure is too light or deep, the room is too warm, the music is too loud – the session is yours and the #1 goal is to help you relax as deeply as possible.
How often should I receive a massage?
It is highly recommended that you get one once a month, but depending on your activity level and/or any chronic conditions you may have, the recommended amount can increase. For example, when recovering from an injury it is best to have 1 or 2 massages each week during the recovery process. This helps any scar tissue that is forming on/around the muscle to grow parallel to the muscle fibers instead of in a random, chaotic pattern. This helps to retain range of motion for the affected area and ensures proper and speedy recovery time that could otherwise take longer.
Is it true that massage has to hurt for it to really make a difference?
This belief is absolutely, unequivocally false. If massage is painful, your muscles will tense up against the pressure and become even more tight and injured than they were to begin with. It’s important for the pressure of a massage to feel good, but not so light that you can’t feel it relaxing your muscles. Out of a scale from 1 to 5, 5 being WAY too hard, a good goal to aim for is a 3.5. Some people like to call it the “hurts so good” pressure… you know it’s deep enough to work out those knots but you’re still able to fully relax your muscles. It should never, ever, ever hurt and if it does, please say something!
When should I not receive a massage?
There are a few exceptions as to when massage would not be recommended;
• Intoxicated in any form
• Having sustained a severe injury within 72 hours.
• Ill with cold or flu at any stage (massage can make you feel worse since all the toxins are moved around) and/or suffering from fever, vomiting and chills
• First trimester of pregnancy (unless cleared by your OBGYN)
• Experiencing a migraine attack (massage very often can make it worse)
It’s the day after my massage and I’m sore and groggy. Is this normal?
Absolutely. Depending on how long it has been since your last massage, your muscles may feel like they’ve had a hard workout. It’s much like hitting the gym after not having been very active for a long time… the muscles are stretched and knots are worked out, causing lactic acid and cell debris to be released from the tissue. This can also cause a groggy or flu-like feeling the day after, but can be avoided if you drink plenty of water after your massage. Some people experience these symptoms while others don’t – it depends on each individual.